In this webcast series, we navigates the Information Technology Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and provide an introduction and practical guidance for the goals, inputs, outputs, and value of each ITIL life-cycle
phase. We discuss how Microsoft approaches each ITIL phase, internally and with customers. We also examine solutions and explain how Microsoft addresses the people, process, and technology relationship. In this first of five webcasts, we cover IT service strategy.
Presenter: Marty Redler, Senior Consultant, ITIL Service Manager, Microsoft Corporation
Marty Redler has worked at Microsoft Services for four years. He has 22 years of IT-related experience, with eight of those years specializing in service management. The operations consulting group that Marty is a part of helps its customers on their road
to operational health by focusing on proactive services that include service management assessments, service improvement programs, service strategy and alignment, business continuity management, service level management, and many other projects that include
core components of service management.
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IT Manager Connections: Build Business and Careers on the Microsoft Platform
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