IT Manager Webcast: Business Alignment of IT Services (Level 300)
IT Manager Webcast: Business Alignment of IT Services (Level 300)
Event ID: 1032395356
Language(s): English.
Product(s): Other.
Audience(s): IT Decision Maker.

In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both people and process-related issues not technology. In fact, 80 percent of unplanned downtime can be directly attributed to people and processes, and 70–75 percent of IT budgets are spent on long-term IT operations not on the up-front acquisition cost of new technology. Join this webcast to get expert guidance on how to go beyond just thinking about supporting individual applications to thinking about and delivering IT services aligned to the needs of your business. Discover how Microsoft can help you map out your IT services and align them to your business needs, ensuring your business gets the most out of your IT vestments.

Presenters: Tom Bondi, Architect, Microsoft Corporation, and Shawn Labelle, Architect, Microsoft Corporation

Focused specifically on IT operations, both Tom Bondi & Shawn Labelle have been involved with the IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF) for 8 years at Microsoft, and they has more than 20 years of IT operations experience in other roles and at other companies. Both Tom and Shawn are ITIL Service Managers, MOF Master Trainers, and have several other areas of expertise in the IT Service Management and IT operations space.


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Duration: 1 hour(s)
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