Microsoft Dynamics Webcast: Exploring Microsoft CRM Solutions: When Is an Online Deployment Right for You? (Level 100)
Microsoft Dynamics Webcast: Exploring Microsoft CRM Solutions: When Is an Online Deployment Right for You? (Level 100)
Event ID: 1032385026
Language(s): English.
Product(s): Microsoft Dynamics CRM.
Audience(s): Non-Tech Influencing BDM.

Lengthy and costly implementations, inflexible software, and poor user adoption hamper organizations looking for technology to improve their customer relationship management (CRM). Microsoft delivers the power of choice with both on-premise and on-demand CRM solutions through Microsoft Dynamics CRM and Microsoft Dynamics CRM Online. We concentrate on Microsoft Dynamics CRM Online in this webcast.

Microsoft Dynamics CRM Online delivers a fast, flexible, and familiar CRM solution for businesses looking to combine the power of online services with the richness of productivity applications for sales, marketing, and customer service teams. Because Microsoft Dynamics CRM Online is an extension to familiar Microsoft Office system applications like Outlook, you can begin seeing results right away. In this webcast, we explore the criteria customers use when evaluating an online solution, deliver an overview and demonstration of Microsoft Dynamics CRM, and provide a customer's perspective on why they chose an online deployment.

Presenters: Leo Manson, Senior Marketing Manager for Microsoft Dynamics CRM, Microsoft Corporation, Stephanie Dart, Senior Technical Product Manager for Microsoft Dynamics CRM, Microsoft Corporation, and Ed Pierson, CIO, VP Performance Excellence, EJF Inc.

Leo Manson is a senior marketing manager at Microsoft. He is primarily responsible for introducing North America to Microsoft's newest edition of customer relationship management (CRM) software, Microsoft Dynamics CRM Online, an on-demand CRM offering from Microsoft. In his four years with Microsoft, Leo has focused on the CRM marketplace, including the U.S. launch of the award-winning Microsoft Dynamics CRM 3.0 management solution in 2006. Leo has more than 20 years of experience in sales and marketing at various high-tech companies, including a seven-year stint as vice president of sales and marketing for a mid-sized computer services firm. He has been involved with the implementation of several new CRM systems with multiple organizations, and Leo brings a user's perspective to his work. His insights and experience are particularly useful to new users researching, seeking, and considering CRM systems.

Stephanie Dart is a senior technical product manager at Microsoft where she focuses on the company's on-demand customer relationship management (CRM) offering: Microsoft Dynamics CRM Online. Stephanie joined Microsoft six months ago and is primarily responsible for developing technical marketing content. She has 10 years experience in the CRM industry where she held various service and marketing roles with enterprise CRM vendors.

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View other sessions from: CRM: Focus on the Customer.

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Duration: 57 minute(s)
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