Microsoft Dynamics Webcast: Microsoft Dynamics CRM in the Contact Center (Level 100)
Microsoft Dynamics Webcast: Microsoft Dynamics CRM in the Contact Center (Level 100)
Event ID: 1032395221
Language(s): English.
Product(s): Microsoft Dynamics CRM.
Audience(s): Non-Tech Influencing BDM.

Today, Microsoft Dynamics customers are expanding upon the traditional view of customer service and support as a cost center by using Microsoft Dynamics CRM to elevate their contact centers to become a strategic corporate asset. Join us to find out how Microsoft Dynamics customers, intent on delivering first-rate service, are able to streamline their operations and improve agent productivity while simultaneously containing costs with Microsoft Dynamics CRM.

Presenter: Julie Herman, Partner Technology Specialist, Microsoft Corporation

Julie Herman-McMichael is a partner technology specialist, enterprise resource planning (ERP)/customer relationship management (CRM)/information worker (IW), on the Microsoft Across America team. Julie has been with the Microsoft Business Solution division for more than 19 years, specializing in business development, industry expertise, and technical product consulting for the following:

  • ERP/financial management/accounting
  • Customer relationship management
    Business intelligence (BI) and reporting
  • Microsoft Office SharePoint Server
  • The Windows Vista operating system and the 2007 Office system

View other sessions from: CRM: Focus on the Customer.


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