Microsoft Dynamics CRM helps teams work effectively across all departments with a complete, centralized view of customer information. This flexible,
familiar solution works as a natural extension of Microsoft Office Outlook, integrates with other Microsoft Office applications, and connects all your sales, marketing, and service processes. Discover how your people can target and acquire new business, deliver
superior service, and retain customers with a solution they want to use. In this webcast, we focus on the power and simplicity of Microsoft Dynamics CRM. Learn how Microsoft Dynamics CRM can provide clear visibility into sales-cycle activities and team performance,
automate your customer relationship activities for increased sales and profitability, and help improve customer service.
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Presenter: David Ramo, Regional Vice President, IT Services and Solution Delivery, ObjectWin Technology, Inc.
David Ramo is the regional vice president of IT services for ObjectWin Technology, and he has more than twenty-nine years of experience in the design and delivery of business solutions. Nine of those years have
been implementing customer relationship management (CRM) solutions for both Siebel and Microsoft. His CRM background includes business intelligence, sales, marketing, partner management, loyalty, and interfaces to various enterprise resource planning (ERP)
applications. Industries David has experience in include energy, travel and leisure, telecommunications, software development, healthcare, and manufacturing.
David has focused his career on creating business solutions that leverage technology as a change agent. Prior to working at ObjectWin Technology, David obtained his consulting experience working for solution
providers that include EDS, Siebel, Energy Solutions, KeyCentrix, and Eagle Creek Software Services. He holds a Master of Business Administration (MBA) degree in Technology Management from the University of Phoenix, he is a PMI certified Project Management
Professional (PMP), and he is a Microsoft Certified Business Management Solutions Specialist for Microsoft Dynamics 4.0.
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