Momentum Webcast: Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM (Level 100)  

The growth of any business depends on creating a lasting positive impression and earning a customer's loyalty when closing a sale or resolving a customer's problem. Microsoft understands what it takes to help your organization improve your customer relationships. Join this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution. Since Microsoft CRM provides an integrated Microsoft Office Outlook experience, users of Outlook and other programs in the 2007 Microsoft Office system should find the application interface of Microsoft CRM familiar and easy to learn. Join us to learn how your company can use Microsoft software to provide easy access to a complete view of each customer's interactions and transactions with your company. Tune in to discover how you can develop more profitable relationships by simplifying how people work with colleagues, partners, and customers.

Presenter: Stephanie Doakes, Mid-Market Solutions Advisor, Microsoft Corporation

Stephanie Doakes is a mid-market solutions advisor on the Microsoft Across America team. She began working at Microsoft in 1996 on the Directory Service team, where she remained for six years. Next, she moved to the Small Business Service team for three years before assuming her current position. Stephanie has a broad spectrum of domain and infrastructure knowledge and has obtained various Microsoft technical certificates, including MCSEs on Windows Server 2003, Microsoft Windows 2000, and Microsoft Windows NT 4.0. Stephanie and her family live in Las Colinas, Texas.

View other sessions from: Microsoft Momentum: Drive Your Business Forward.

In addition to Momentum webcasts, Microsoft offers a complimentary online Momentum newsletter with real-world examples of how to align IT with your business strategy. You get tips and techniques on using Microsoft technologies and straight talk about solutions that work for mid-sized businesses. If you would like to receive the Momentum Online newsletter, click here.

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