Microsoft Webcast: Improving Quality of Government Services with Microsoft Unified Communications Solutions  

State and local governments that are seeking to facilitate communications and collaboration across groups separated by geography, time zones, and governmental functions must overcome many hurdles. Join this webcast discussion with Cathy Cleek, chief information officer for the California Franchise Tax Board, Albert Alvarez of the Miami-Dade County Enterprise Technology Services Department, Mark Stencel of Governing Magazine, and Joel Cherkis, director of collaboration technology at Microsoft. They address the challenges, business value, and future trends of unified communications tools from an information technology (IT) perspective.  The live presentation concludes with an interactive question and answer session.

Presenters: Joel Cherkis, Director, Collaborative Tech, Microsoft Corporation, Mark Stencel, Technology Columnist, Governing Magazine, Cathy Cleek, Chief Information Officer, California Franchise Tax Board, and Albert Alvarez, Operating Systems, Miami-Dade County ETSD

Cathy Cleek is the chief information officer for the California Franchise Tax Board (FTB). She develops information technology policy and formulates the department's vision and strategic direction for its use of technology. She represents the department's technology interest to the State and Consumer Services Agency, the State's control agencies, and other departments. She is also the project sponsor for California Child Support Automation System and the division chief of FTB's Technology Services Division. She earned a bachelor's degree in business administration with an emphasis in accounting from California Polytechnic State University, San Luis Obispo, and a master's degree in taxation from Golden Gate University.

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