On Demand Webcast: Microsoft Dynamics CRM 2013 Geek Speak/Biz Time: Democratization of Information
Event ID: 1032577916
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Language(s): English.
Product(s): Microsoft Dynamics CRM and Microsoft Dynamics CRM Online.
Audience(s): IT Decision Maker, IT Manager and Tech Influencing BDM.
In this session of Geek Speak/Biz Time, Sean and Laura are going to talk data, knowledge, information, insights. Some of the most successful salespeople we know are the ones who can get to the right information about their opportunities, in order to move forward in the sales process. But did you know that despite all this information—which most people equate erroneously to productivity—return on assets has been steadily declining for the past 40 years? That means we’re working harder and harder, for less and less.

In the Geek Speak portion of this session, Sean is going to demonstrate the point of where finding information meets a return on assets. He’ll show the capabilities within Microsoft Dynamics CRM 2013 around structured data and finding those opportunities within the data, where data turns into information. Laura is going to discuss the unstructured data—tribal knowledge—within the Microsoft Dynamics CRM 2013 experience and collaboration tools like Yammer. While we make our workforce more efficient with the right information, we also aim to make our customers more adaptable to how they process that information, and having the right collaboration tools in place makes all the difference.